TERMS & CONDITIONS
This is the website of PIANO WEEK International Festival & Summer School, which is owned and managed by [PIANO WEEK LTD]. If the user of this website [The User] purchases any goods or services from the website, they agree to be bound by the Terms and Conditions as set out below.
Conditions of use
The User assumes full responsibility for the protection of his computer system including computer hardware software and stored data on his computer system including hardware software and stored data of third parties who may access or be otherwise connected to the User’s computer system. The User will assume the responsibility of ensuring that program or other data downloaded or otherwise received from this website are free from viruses, worms, Trojan horses or other items of a destructive nature.
PIANO WEEK LTD makes no representations as to the security quality or propriety of any website which may be accessed through this website and accepts no liability for the content or for any loss or damage caused or alleged to have been caused by the use of or reliance on information contained in such websites or goods or services purchased there from. Connected websites accessed through this website are independent websites over which PIANO WEEK LTD does not exercise any control whether financial editorial or of any other kind and are not in any way endorsed by PIANO WEEK LTD.
Conditions of sale
Tickets for festival concerts and participation in courses advertised by PIANO WEEK LTD must not be sold or offered for sale by an unauthorised third party. Only application forms completed directly on our website (www.pianoweek.com) or offline application forms accepted by official PIANO WEEK agents are valid. Any concert tickets purchased from an unauthorised website or individual are not valid for entry.
Reselling a concert ticket for profit or commercial gain makes it void and the ticket holder will be refused entry.
Any attempts to manipulate or interfere with our online application process or ticketing system may be unlawful and could result in legal action being taken.
Failure to adhere to our Terms and Conditions of sale may result in application forms and concert tickets being invalidated.
PIANO WEEK LTD will make every effort to ensure the health and safety of every child attending the festival whilst on any premises hired by us. To support us in this process, parents (or nominated guardians) must attend and supervise children under their responsibility whilst the children participate at the festival unless an appropriate pastoral care has been agreed.
Some of the practice rooms may be situated in buildings with limited or difficult access. All participants and relatives take responsibility for their own safety when entering those areas.
Refunds & cancellations
All deposits made at the time of submitting application form are non-refundable. Once full payment of the festival fees has been made, they are non-refundable. The only exception is in the instance where a participant is unable to attend due to health issues, whereby an official doctor’s note must be presented to the organisers.
Concert tickets will not be refunded unless a performance is cancelled or abandoned when less than half the performance has taken place.
We only accept tickets for re-sale in the event of a sold out concert. You will receive a refund if we are able to re-sell your ticket. This will be credited to the card used to complete the original transaction. The re-sale fee is £2.50 per ticket.
If you need to return your tickets we will be happy to exchange them for a credit voucher valid for 6 months. We must be notified at least two weeks prior to the concert in order to facilitate the exchange.
If for any reason PIANO WEEK LTD is unable to provide its services as advertised, PIANO WEEK LTD shall offer participants and patrons a full refund of any amount already paid.
If PIANO WEEK LTD, using all reasonable discretion, feels unable to continue providing tuition on account of conduct of the participant or anyone connected with the participant which makes it unethical or unsafe to continue teaching the participant, the fees for any outstanding part of the course will not be refundable.
Public liability insurance
PIANO WEEK LTD shall ensure that we have in place at all times suitable and valid insurance which shall include public liability insurance.